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Frequently Asked Questions

How do I place an order?

Browse products, add items to your cart, and proceed to checkout. You can pay online or choose cash on delivery.

How fresh are the products?

Products are harvested and dispatched within 24 hours of your order. No cold storage, no delays.

Can I cancel my order?

You can cancel an order within 1 hour of placing it. After that, contact the seller directly through the chat feature.

How do I become a seller?

Sign up and select "Farmer" or "Trader" as your role. Your account will be reviewed and activated within 24 hours.

Is my payment secure?

Yes. All payments are encrypted and processed through secure payment gateways. We never store your card details.

What if I receive a damaged product?

Take a photo and contact support within 24 hours of delivery. We will process a refund or replacement promptly.

Still need help? Our support team is available Mon–Sat, 9 AM – 6 PM IST.

admin@notchai.in